FAQs

If you are unable to find the answer to your question, please reach out to us and we will respond to any query or concerns you might have.

You can reach us through our Contact Us Page.

At Genpharm, we only collect and process data to fulfill a legitimate purpose, in compliance with applicable data privacy laws and regulations. In this Data Privacy Policy, we highlight how and why we collect your data as well as how it is stored and your rights regarding it.

 

We ensure the security of your data by safeguarding them to the best of our ability and limit its access to authorized personnel only. We use your data to contact you in case of an enquiry, to manage your requests/complaints/AEs reactions, to provide and maintain our service, and to analyze the performance of our service. Finally, we also use your data to comply with all applicable legal requirements set by the countries we conduct business in and with.

 

We may collect information such as your first and last name, email address, phone number, profession, and usage data.

 

You have the right to be informed on the data collected on you and to ask us to delete or change the data collected on you.

 

At Genpharm, we share your data, only on a need-to-know basis and as per applicable data privacy laws and regulations, with authorized personnel, business partners, third-party providers contracted by Genpharm (e.g., IT service providers), relevant authorities, and auditors.

We will not sell your data or offer it free of charge.

 

If you would like to know more about our Data Privacy Policy, you can contact us at +971 4 4227010 or email us at dataprivacy@genpharmservices.com.

 

Last Updated on: August, 2023

 

 

 

We actively engage on our social media accounts to listen to our community and understand its needs, as well as, to share information and connect. The information that we share on our social media is meant to educate and raise awareness on diseases. We do not share knowledge on product, side effects, treatments, or adverse event.  The content shared is not to be taken as a medical advice, if you have any concerns about your own health refer to your medical practitioner.

 

We monitor all our social media accounts for questionable materials and comments.  We reserve the right to remove any comments that do not adhere to industry standards, our values, and our own discretion. Comments of product, side effects, treatments, or adverse events will be removed. Comments that do not respect other people’s opinions, profanity, offensive statements, illegal content, and anything else that might go against our mission and values at Genpharm will be removed.

 

Our platforms are to be used as an online community to exchange knowledge, connect people, and care for rare.

 

 

For reporting a side effect regarding one of our medicines, please call our team on +971 4 4227010 or contact via email pv@genpharmservices.com.

For reporting Product Technical Complaint regarding one of our medicines, please call our team on +971 4 4227010 ext 2 or contact via email pv@genpharmservices.com.

For any Medical Information Enquiries regarding our therapy areas and / or relevant products, please call our Medical Information team on +971 4 4227010 ext 1 or contact us via email medinfo@genpharmservices.com.

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